FAQ

FAQ & SUPPORT
Technical FAQ

Answers Before You Specify a Machine

Clear guidance on equipment selection, customization, quotation, delivery, installation and after-sales support for Yueli equipment projects.
10–30 daysTypical equipment lead time
15 daysGeneral quotation validity
T/T & L/CAvailable payment methods
12 monthsComplete machine warranty
 

Start with your workpiece and process

The most useful recommendation begins with your part, not with a machine name. Share the information below and our team can review whether a standard configuration or a customized solution is the better route.
01 · Equipment selection

Choosing the Right Equipment

How do I choose the right Yueli equipment?
Start with your workpiece drawing or sample photo. Include the material, key dimensions, required operation, tolerance, target output and destination country. Yueli will review the process before recommending a standard machine or a customized route. You can first browse our equipment families or send the details through the Contact page.
Do you supply both standard and custom equipment?
Yes. A standard machine is suitable when a published configuration meets the part and process requirements. Customized equipment or integration is considered when special tooling, fixtures, multiple operations, automation or inspection functions are required.
02 · Application review

Workpiece, Material & Process

Which industries do you serve?
Yueli serves a range of machining and automation applications. Current focus industries include sanitary ware, fire protection valves, door-control hardware, electrical hardware, aerospace and machinery manufacturing.
What information is needed for a technical review?
Please provide five core items: a workpiece drawing or sample photo; material and key dimensions; required process and tolerance; target output or cycle requirement; and destination country. Clear information helps reduce quotation revisions.
03 · Engineering scope

Customization and Technical Review

Can the equipment be customized?
Yes, after a technical review. The confirmed scope may include machine configuration, tooling, fixtures, accessories, automation integration, inspection or testing functions. Final feasibility depends on the workpiece and process requirements.
How is the technical proposal prepared?
Yueli first reviews the part and process. The team then defines the machine scope, confirms interfaces and testing requirements, and prepares the technical and commercial proposal. Unconfirmed precision or performance figures are not treated as final specifications.
04 · Commercial terms

Quotation and Payment

How long is a quotation valid?
A quotation is generally valid for 15 days. If the validity period has expired, please ask Yueli to reconfirm pricing, component availability and delivery conditions before placing the order.
Which payment methods are available?
T/T and L/C are available. The final payment schedule and documentary requirements are confirmed in the quotation or sales contract for the specific order.
05 · Production and shipment

Lead Time, FAT and Delivery

What is the typical lead time?
The typical equipment lead time is 10–30 days after the technical and commercial scope is confirmed. Actual timing depends on customization, component availability, tooling, fixtures and the agreed testing plan.
Is factory acceptance testing available?
Testing and inspection can be planned according to the confirmed project scope. Acceptance items and criteria should be agreed during the technical review so both parties understand what will be checked before shipment.
How are machines packed and shipped?
Yueli provides export packing. Please provide the destination country and delivery requirements so the packing and shipping arrangement can be discussed and stated in the order documents.
06 · Service

Installation, Training and Warranty

Do you provide overseas installation and training?
Yes, overseas installation and training are available. Unless included in a written quotation, overseas on-site installation and related travel expenses are not included and will be quoted separately.
What warranty do you provide?
The complete machine warranty is 12 months. Wear parts and consumables are excluded. Human-caused damage is handled separately according to the actual situation and confirmed service terms.
What after-sales support is available?
Yueli provides lifetime online technical guidance. Warranty service follows the confirmed order terms, while parts, consumables and on-site service outside the agreed scope are handled separately.
07 · Inquiry

Starting an Inquiry

How do I start an equipment or automation inquiry?
Send your workpiece and process information by email, WhatsApp or the Contact page. Include the drawing or photo, material and dimensions, required process and tolerance, target output and destination country. Contact nina.h@yueli-tech.com, WhatsApp +86 136 0076 8411, or use the inquiry page.

Still evaluating the right solution?

Send your part details and production requirements for an engineering review.
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